FAQ

  FESTIVAL DETAILS...

GETTING INVOLVED...

TICKETING DETAILS...

AT THE FESTIVAL...

FURTHER HELP...

 


What date is the festival?

The festival runs from Friday 28 September until Sunday 30 September 2012. 

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What times does the festival run?

Approx times:

Friday 28 September 3.00pm - 10.00pm
Saturday 29 September 12.00pm - 10.00pm
Sunday 30 September 12.00pm - 9.00pm

Plus performances at Kings Beach Tavern late into the night.

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What time do the gates & ticket booth open?

Times below are approximate and will be confirmed in August.

Friday 2.00pm (Beach Stage & Main Amphitheatre)
Saturday 11.30am (Beach Stage) and 12noon (Main Amphitheatre)
Sunday 11.30am (Beach Stage) and 12noon (Main Amphitheatre)

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When will the artists be announced?

Artists will be announed approx June.

Click here to sign up to receive updates.

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When do tickets go on sale?

Tickets go on sale approx April.

Click here to sign up to receive updates.

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Where can I purchase tickets?

Once on sale, tickets will be available via the CMF website.

Visit the Members Area to sign up in order to purchase your tickets.

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How much are tickets?

Ticket prices will be available on the Ticket Types & Prices page.

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When will the artist playing schedule be released?

The full program of artist playing times will be available a few weeks prior to the festival.

A festival pocket program will be available on entry to the festival.

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I’d love to be involved; can I volunteer at the festival?

Yes! We are always looking for enthusiastic volunteers… Visit the Volunteers page under Getting Involved for all details.

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I’m in a wicked band; can we get a gig at CMF??

Check out the ‘Artist Applications’ page under Getting Involved for details of opening and closing dates.

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Can I buy a ticket to just Friday? (or just Saturday? Sunday?)

Yes you can. Individual day tickets will be available when tickets go on sale. 

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Can I purchase a ticket for all three days?

Yes this is called a Season ticket. 

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I cannot make the Friday, can I purchase just a Saturday/Sunday ticket?

Yes you can. You need to purchase both a single day Saturday ticket and a single day Sunday ticket. 

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Will tickets sell out?

Ahhh, good question... Last year tickets didnt sell out but the year before they sold out in a couple of hours! (due to the announcement of Powderfinger's final tour) 

We recommend getting in early to avoid disappointment, and plus you will save cash the earlier you buy them!

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Do local residents get a discount?

Residents within a certain distance of the festival will be offered a special deal. Eligible residents will be contacted directly.

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What do I do if I have forgotten my Username?

To login to the secure Members Area you will need your Username and Password. Your Username is a name of at least 6 alphanumeric characters (letters and numbers), without any spaces. It can be an email address.

If you have forgotten your Username:

  1. Click on the "Get Username?" link which is located under the Member Login area.

  2. Enter the email address that you provided when you registered as a Member in the field provided under the "Retrieve Your Username" heading and click on the "Submit" button. Your Username and a link to login to the Members Area will then password will be sent to your email address.

If when you enter your email address, a message displays that says, "That email address doesn't exist in our database, please try a different one", you will need to enter a different email address. If you discover you have not registered before, you can register as a new Member by simply clicking on the "Sign Up Today!" or  "Join Us Now!" button.

At any time, click on the “My Details” button and update your personal contact details if required.

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What do I do if I have forgotten my Password?

To login to the secure Members Area you will need your Username and Password. Your Password must contain at least 1 numerical digit, alphabetic characters and be between 6 and 16 characters in total.

If you have forgotten your Password:

  1. Click on the "Reset Password" button which is located under the "Forgot Your Password" heading on the Members page.

  2. Enter your Username in the field under the "Reset Your Password" heading and press the "Submit" button. Instructions on how to reset your Password will be sent to the email address associated with your Username.

If when you enter your Username, a message displays that says, “That username doesn't exist, please try another one”, you will need to try again with a different Username or register as a new Member. To do so, simply click on the Sign Up button.

At any time, click on the “My Details” button and update your personal contact details if required.

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How do I update my contact details?

It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates, and where you have purchased tickets that will be delivered by mail, you must keep your Delivery Address current.

To update your contact details:

  1. Logon to your secure Members Area using the Username and Password you signed up with.

  2. Click on the “My Details” button and update your personal contact details as required.

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How do I name my E-ticket?

If you have purchased more than one Print-At-Home E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you.

You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event. 

To name your E-ticket/s, login to your Members Area, then:

  1. Click on the “My Orders” menu

  2. Click on the “View Order Details” button corresponding to your order/s

  3. Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.

  4. Enter the new ticketholder name in the field provided

  5. Click the “Name Ticket” button

Once you have named your E-tickets, you can download and print them by either:

  1. Clicking the "Download Ticket" button next to each individual ticket and then printing, or

  2. Clicking the "Email Tickets" button (which is located under the "Order Description" heading) to have each individual ticket on the order emailed to your nominated email address.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html

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My brother cannot attend now, can I change the name on his ticket so my mate can use it?

Yes you can... 

To re-name your E-ticket/s, login to your Members Area, then:

  • Click on the “My Orders” menu

  • Click on the “View Order Details” button corresponding to your order/s

  • Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.

  • Enter the new ticketholder name in the field provided

  • Click the “Name Ticket” button

Once you have named your E-tickets, you can download and print them by either:

  • Clicking the "Download Ticket" button next to each individual ticket and then printing, or

  • Clicking the "Email Tickets" button (which is located under the "Order Description" heading) to have each individual ticket on the order emailed to your nominated email address.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html

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How do I download my E-tickets?

General Admission Print-At-Home E-tickets are available to download from your secure Members Area. The tickets will be stored and remain safe and secure for the life of the ticket therefore there is no rush to download.

You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event. 

To name your E-ticket/s, login to your Members Area, then:

  1. Click on the “My Orders” menu

  2. Click on the “View Order Details” button corresponding to your order/s

  3. Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.

  4. Enter the new ticketholder name in the field provided

  5. Click the “Name Ticket” button

Once you have named your E-tickets, you can download and print them by either:

  1. Clicking the "Download Ticket" button next to each individual ticket and then printing, or

  2. Clicking the "Email Tickets" button (which is located under the "Order Description" heading) to have each individual ticket on the order emailed to your nominated email address.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html

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How do I print my E-ticket/s in hard copy?

Print your Print-At-Home E-tickets using a minimum 300dpi resolution printer to ensure that the barcode prints properly. They can be printed in black and white, or colour, on standard A4 paper. Once printed, please read the terms and conditions.

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How do I use my E-ticket to gain entry to the event?

On the day of the event simply take your E-ticket/s with you as you would for any event ticket.  Please present your E-ticket on arrival at the entry gate.

Make sure that each person you have bought the tickets for has their own ticket when attending the event. You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it.

The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.

Do not give copies of your E-ticket to others.

Treat an E-ticket like cash.

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I have another ticketing question not answered here...

Contact us via email info@caloundramusicfestival.com or phone 07 5475 7272.

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Other questions about Membership and the secure Members Area

 

What are the benefits of becoming a Member?

Membership is absolutely FREE and the benefits are priceless. As a member you'll be among the first to receive exclusive offers, event promotions and announcements, ticket sales details, and exclusive behind the scenes interviews and content. You need to be a Member to buy tickets, so keep your Member Details up to date to ensure you don't miss out on any breaking news. Click here to register as a Member now.

 

Is the Member Area safe and secure?

Yes, the Members Area is a password protected environment, and because it is the launchpad from which to buy tickets to events and other goods or merchandise, it features SSL Security protection. If you are concerned that you have lost your password, or wish to change your password, you can reset it at any time.

 

What is my Username?

Your Username is a name of at least 6 alphanumeric characters (letters and numbers), without any spaces. It can be an email address. If you have forgotten your Username, please click on the Get Username button which is located in the Member Login area.

 

When I try to login I receive a message saying I don't have a valid Username

Check that you have entered your Username correctly with no symbols or spaces. If you aren't sure what your Username is, please click on the Get Username button which is located in the Member Login area.

 

When I try to enter my Password it says that it is incorrect

Passwords are case sensitive, so check whether you have the Caps-Lock key on and re-enter your Password. If this still doesn't work or you think you have lost your password, please click on the Reset Password button, fill in the Username you registered as a Member with and press "Submit". Instructions on how to reset your Password will be emailed to you.

 

Why is an email confirmation required after I have registered as a member?

You should receive an email within a few minutes of submitting your online Member registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.

When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed!

 

How do I ensure I receive newsletters to my Hotmail account?

Simply follow these instructions from Hotmail to add our domain to your Hotmail MSN Safe List.

  1. Open your Hotmail MSN mailbox and click "Options" (upper right hand corner).

  2. Click the "Junk E-mail Protection" link (top of page).

  3. Select the "Safe List" link (2nd from bottom).

  4. Copy and paste "caloundramusicfestival.com" into the dialogue box titled "Type an address or domain."

  5. Click the "Add" button next to the dialogue box.

  6. Repeat steps 4 and 5 for "caloundramusicfestival.com.au"

 

How do I unsubscribe from the mailing list

Click here to Unsubscribe.

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Do I have to wear a wristband?

Yes, everyone within the festival venue needs to wear their wristband at all times.

On entry to the festival, your ticket will be exchanged for a wristband.  This wristband will act as your pass out so you must wear at all times.  Please note the wristband is not transferable, non-refundable and not replaceable - it becomes invalid if tampered or broken.

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Can I park at Kings Beach Park?

There is no public parking available at Kings Beach Park.  Catching public transport or walking from your accommodation is recommended if possible, or take advantage of the free shuttle bus service.

Cycling to the festival is also another great alternative... racks will be available near the festival entrance so you can lock your bike up.

For more information on travelling to the festival, visit the 'Getting There' page.

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What are the details of the Park & Ride shuttle bus service?

Click here to visit the 'Getting there' page with all the latest information on the Park & Ride shuttle.

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Can I buy food at the festival?

Yes. There will be an improved range of food and drink on offer from food vendors this year, as well as the many restaurants and cafes around town. 

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Can I drink alcohol at the festival?

There is a licensed bar within the festival venue, along with a licensed VIP area.

You must be 18+ to enjoy an alcoholic beverage - please ensure you bring along a valid and current photo ID (a passport, license or proof of age card).

All alcoholic drinks must be kept within the designated bar areas.

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Can I bring food or drink into the festival?

You may bring food and any type of non-alcoholic drink into the festival.

Please ensure that anything you bring is either in paper or plastic containers - no glass is permitted.

Please note no eskys are permitted.

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Is there an ATM at the festival?

There are two ATMs located within the Kings Beach Tavern.

There are a number of ATMs and shops with EFTPOS facilities located around Caloundra.

A cash out facility may also be available at the merchandise tent within the main festival site.

It is still recommended that you bring plenty of cash to cover the cost of your food, refreshments etc.

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Is there phone coverage at the festival?

There is mobile phone coverage at Kings Beach Park.  There is also a payphone available on Burgess Street, just east of the Tavern.

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What should I bring?

  • Sun protection!! Hat, shirt, sunscreen and lots of water!

  • Wet-weather gear – a little bit of rain wont stop the festival!

  • Money and your tickets

  • ID - you must present your ID on entry to the festival to validate age for the purpose of concessions and entry to licensed areas.

  • Medication - there will be St John's services for emergencies, but bring any medications/treatments you might require if you suffer from a serious illness or condition, such as epilepsy or asthma.

  • Remember to include your contact details on any medication.

  • Chairs - but make sure you keep them to the back of the park.  The area in front of the stage is a chair free zone. 

  • Your kids! The Caloundra Music Festival provides a very family-friendly atmosphere and there is something for all ages, so bring them along!

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What should I leave at home?

  • Pets (other than guide dogs)

  • Umbrellas

  • Shade tents
     
  • Esky
  • Alcohol or drugs

  • Skateboards, rollerblades, frisbees

  • Weapons (including pocket knives), fireworks and anything else flammable, dangerous or dubious

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Can I buy merchandise at the festival?

Yes, definitely!

There will be a merchandise stall selling a great range of artists' merchandise - including t-shirts, caps, posters, stickers etc.

You will also have the opportunity to purchase official Caloundra Music Festival merchandise.

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Is there anything I need to know about entry to the festival?

If you are under the influence of drugs or alcohol you will be refused entry.

We have the right to refuse entry where we see fit.

Forget about trying to sneak into the ticketed venues - the fencing is patrolled by security guards at all times.  Police will also be on site to deal with any offenders.

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Can I stage dive at Caloundra Music Festival?

No stage diving, crowd surfing or moshing is permitted.  Moshers risk being ejected from the venue and refused further entry.

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Will First Aid be available?

First Aid services will be available within the main festival site and within the Village site also.

If you are feeling unwell or have hurt yourself, please head to the First Aid area for assistance.

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Is there a lost property area?

Please hand in any lost property to the Festival Headquarters marquee. 

If you have lost something, please also report this to the friendly volunteers at Headquarters.

If you don't realise until after the weekend, contact us at info@caloundramusicfestival.com or call 07 5420 8200, and if we have it, we'll return it to you.

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Anything I need to know about bringing my kids?

Toddlers who cannot walk receive free entry.

Children between 1 - 12 years have a special ticket price of $11 (or $15 at the gate)

If you look like you might be older than 12, you'll need to bring ID (a passport, birth certificate) to prove your age.  The Caloundra Music Festival is an all-ages event - if you are 12 or under you must be accompanied by a legal guardian (ie a parent or someone who your parents have given permission to be responsible for you) at all times.

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Can I bring my camera?

Standard, non-professional cameras are fine to bring to the festival.  Video cameras, audio recorders, tripods and professional cameras are not.  If you bring any of these in, you risk them being confiscated 

Professional photographers, including media, must contact the office to apply for accreditation prior to the festival.

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Is the site accessible for people with a disability?

Yes the site is fully accessible.

We encourage people with special needs to get in touch with us prior to the event so we can provide any information required.

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I have a carer, can he/she receive free entry to the festival?

Your carer can receive free entry to the festival...

You must hold a 'Queensland Companion Card' and show this at the entry gate for your carer to receive entry with you.

For more information on obtaining a Queensland Companion Card, please click here.

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I'm 16 years old, can I enjoy the bands in the Tavern?

If under 18 you can access the tavern if accompanied by a parent of guardian (up until 10pm). Under 18s are not permitted at all within the Tavern after 10pm.  ID will be required on entry.

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Are there any road closures for the festival?

Yes there are road closures for the festival weekend.

Click here for details which will be available closer to the event.

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How do I review your Privacy Policy?

Please read our Privacy Policy if you have any concerns regarding the collection of your personal data.

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Need further help?

If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please send an email to info@caloundramusicfestival.com.

We endeavour to respond to help requests within 24 hours or the next working day.

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Supported Browsers

This site is optimised for and supports the following web browsers:

PC's running Windows XP, Vista and Windows 7

Internet Explorer 7 and above

FireFox 3 and above

The following browsers are not supported on the PC platform but have been tested with this site meaning some pages may not behave as expected:

Google Chrome

Mac's running OS X 10.3 and above

Safari 4

FireFox 3 and above

If you experience any issues in the above supported browser list, please contact us using the Help Form in the Members Area.